Refund Policy
Last updated: 5/11/2026
Free trial
Every Apex CleanOps plan includes a 14-day free trial. You will not be charged during the trial. Cancel anytime before the trial ends to avoid being billed.
Monthly subscriptions
Monthly subscriptions are billed in advance and are non-refundable. You may cancel at any time and will retain access until the end of the current billing period.
Annual subscriptions
Annual subscriptions are billed upfront. You may request a pro-rated refund for the unused portion within the first 30 days of the annual term. After 30 days, annual fees are non-refundable, but cancellation will prevent future renewal.
How to request a refund
Email billing@apexcleanops.com from the email associated with your account. Refunds are typically processed within 5-10 business days back to the original payment method.
Exceptions
If you experience a service-impacting issue caused by us, contact support and we'll work with you in good faith on credits or refunds outside of this standard policy.